State Farm® Insurance Agent Steve Cannon

"Great service for obtaining a new life insurance policy, and I trust them with all my insurance needs. Call and ask for Debby Meier, she was great to work with throughout the process."

"Great agency to work with. Debbie is fantastic, very quick to respond and answered all the questions I had. Would recommend to check out when you are in the market for insurance."

"This team does an excellent job of simplifying the different aspects of your policy so you know exactly what you’re paying for. They make your needs the priority and are always happy to walk you through all available options. Super responsive and professional every time! (Kailee has far exceeded my expectations on numerous occasions.)"

"It truly breaks my heart to even have to write this review. I’m extremely conflicted because I had a personal relationship with several people at this State Farm office and genuinely trusted them. However, what has happened needs to be said. I purchased my home in January 2025. During the inspection, I was told that the cast iron pipe would eventually need to be replaced. My home was built in 1963—a detail clearly listed in the policy information State Farm had when writing my coverage. I was offered a rider for $10,000, and trusting my agent, I accepted it. The only thing that was communicated to me was that I would be covered for $10,000. In September, my pipe failed and I needed to use that rider. When I checked the State Farm app, it simply listed “Coverage: $10,000.” However, when I called to file the claim, I was informed I would only receive $2,500 because the pipe was over 50 years old. This was never communicated to me, despite the fact that State Farm knew the exact age of my home when the policy was issued. The total cost of repairs was just under $11,000, leaving me with a significant gap in coverage. I’ve been trying to resolve this for over a month. The consistent message I’ve received is that there’s nothing they can do because the limitation is stated in the policy—and that I’m responsible for not reading it. While I agree I should have reviewed every detail, I was also told that State Farm agents “go over the highlights.” In this case, the most important highlight—whether coverage was $10,000 or $2,500—was never mentioned. What hurts most is the lack of accountability. I was told they would “fight for me” and call me back promptly, yet a week passed without any communication. When I finally reached out, the response felt dismissive, as if no real effort had been made on my behalf. I was repeatedly interrupted during conversations and, at one point, spoken to in a way that felt deeply disrespectful. After years of trust and a personal connection, that was devastating. This entire situation could have been avoided with proper communication and transparency. Had I known the true limitations of the coverage, I would have negotiated differently when purchasing my home. I remained patient throughout the process, but the lack of ownership and empathy left me feeling completely let down. My advice: even if you have a personal friendship with your agent, don’t rely solely on trust. Read every word of your policy yourself. Because when something goes wrong, you may find yourself not only underinsured—but disappointed by how little accountability and care are shown in the aftermath. UPDATE: State Farm did reach out after this review was posted, I don’t believe they have read this review yet. In the end I am still not covered for the full $10k which is a financial burden to myself and my family. That being said I want to be honest about this situation and provide an update that State Farm did reach out and I appreciate their words of empathy."

"Steve Cannon and his staff have been our agents since the early 1990s! The reason we have stayed with them so long is based in large part on the high level of personal care and attention they have given us as a family. They are very welcoming and very professional, not to mention they are backed by a company that has the financial resources to stand behind each customer! They do an excellent job of assessing just what you need for your family and change when your family needs change. Thank you and God bless you folks! The comments mentioned above were years ago and yet we are loyal customers still just way across town. They are simply the best!"

"Thanks JR for such an easy and smooth process into getting a great rate on new car insurance. I definitely recommend working with JR if you are looking for good service"

"I had a fantastic experience working with John Robert Sess! He was incredibly knowledgeable, patient, and took the time to walk me through all my options in a clear and reassuring way. His knowledge and attention to detail really stood out, and I felt confident every step of the way. I would highly recommend this agency — and John Robert specifically — to anyone looking for knowledgeable and trustworthy support. Top-notch service!"

"Deb is great at helping get things taken care of, if I could give her 10 stars I would"

"Colton Cannon was very helpful, informative and low pressure. He made my change to State Farm from my previous insurer as simple as possible."

"Derreck Helm did a great job. He listened and understood our insurance needs in a way that my wife and I couldn’t quite explain. It was another great experience at Steve Cannon State Farm."

"What a great insurance company always been helpful and on top of everything thank you Steve Canon State Farm"

"Had another annual review with Derreck today. Always informative and appreciate the honesty with the services Steve and his office always provide! Thanks so much!"

"Steve Cannon - State Farm Insurance has gone above and beyond to provide amazing service. I have my personal insurance with them and work with them for our HOA insurance. Couldn't be more pleased with their professionalism and prompt service and they go to bat for their customers. Lisa is always reliable and follows up promptly. My personal agent, Derrick, is professional, thorough and knowledgeable. He took time to ensure I have the right coverage and follows up immediately. Very happy with this team of insurance professionals."

"Always have such a great experience with Steve Cannon State Farm. Cindy is outstanding, professional, and always very helpful. She explained what I was purchasing clearly and effectively helped me navigate a very complex insurance issue. She asked me if I needed more assistance, and she is always a joy to speak with. I continue to highly recommend using them!"

"Very easy to deal with and very friendly, definitely recommend"

"Lisa Snow was a great and quick help"

"Competitive rates and outstanding customer service. I deal with Jennifer, and she is the best at what she does. She is very helpful, informative, and always follows up. She is a true pleasure to deal with!"

"I got all the help I needed. Debby Meier was very helpful. This agency was perfect for the job because it walked me through everything and explained the policy’s in a simple way so everything was easy to set up!"

"Cindy was very helpful with resolving my issue, and sent me a link I was able to use to get my autopay set up. The original email from State Farm sent me to page that said "Try back later" which was very frustrating! Thank you again, Cindy!! :-)"

"I’ve had an excellent experience with State Farm! From the start, their customer service has been top-notch — always friendly, knowledgeable, and quick to respond. My agent took the time to explain my coverage options clearly and helped me find a policy that fits my needs and budget. When I’ve had a question or needed to file a claim, the process was smooth and stress-free. I feel confident knowing I’m covered by a company that genuinely cares about its customers. Highly recommend!"

"I used to have coverage with various carriers but I have everything with the Cannon agency. I get great prompt service it’s nice to make one inquiry for all my needs."

"Steve Cannonns staff is always helpful and they are willing to go the extra mile to help meet their clients needs I have been with them for many years"

"Marisa has always been very helpful in resolving any issues and answering questions."

"Steve Cannon State Farm here is Towne Lake has been a wonderful agency to work with. They are always responsive and resolve any matters in a timely manner."

"Been with this agency for years and our rep Lisa has always been really communicative and helpful. Highly recommend!"