State Farm® Insurance Agent Steve Cannon

"Great experience! Would like to thank J.R. for his patience and kindness. Very professional, no complaints! Thanks."

"Worked with Colton Cannon on home and auto reviews. Knows his stuff and extremely easy to talk to and cares about our personal needs.

We have been with Steve Cannon since 1995!! Just thought I should mention that they have been just as loyal to us as we have been with them!"

"Just Kidding yall took away my home insurance and no one thought to tell me."

"Experienced technical difficulties with no audio or visual feed on a scheduled virtual video meeting with Agent Derrick Helm. Had to revert to an actual phone call. Confirmed new Georgia Underinsured Laws & requirements for policy holders. Discussed current vehicle, trailer and home hazard policy changes. Confirmed vin numbers and premiums for six month vehicle coverage. Discussed conversion to one policy number for multiple vehicles insured. Verified trailer vin numbers and 12, month policy terms. Reviewed min/max coverage for home hazard policy including flood and umbrella policy options. Addressed concerns about inaccuracies of Drive Wise tracking (FSD) Full Self Driving Tesla vehicles. Gave a great referral for Pet Insurance with Trupanion. Derrick was very knowledgeable and helpful as he answered all questions on the call. I highly recommend this State Farm Agent that he can confidently handle any insurance needs you may have. Great Job to Steve Cannon and his State Farm staff!"

"Hannah at the front desk is amazing!! She was very patient with me and helped figure out a way to resolve my problem. She made it a very pleasant experience. Thank you so much!!"

"I recently had the pleasure of working with Debbie for my home and auto needs, and I couldn't be more impressed. As someone who works in the industry myself, I truly value the expertise and care that Debbie brought to the table!"

"Definitely help me save money on auto policy"

"Always available for questions. When I have had a claim it is quick and easy, never a problem. Have been a customer for years."

"STEVE this is William Holden Hanna and Debbie are top notch very courteous and helpful. Instead of 4 stars I'm giving Hannah and Debbie and the rest of your staff I'm giving 10 stars"

"Hannah and Debbie were so helpful today answering questions I had about my various policies and facilitating payment.

Great job ladies!!"

"Outstanding service! I shopped around for an affordable change in insurance and I’m so glad I found Steve Cannon. They saved me thousands of dollars and provided excellent customer service. John Robert was always available and ready to answer all my questions and make sure the process ran smoothly. I hope to be a client of theirs for many years to come!"

"I had a very smooth and easy process with John Robert Sess! He is very easy to work with and responds to messages quickly. If you are looking for home or auto insurance, give him a call!"

"Deborah Meier was awesome! She was patient with us after she gave us our quote. Very kind and professional! It has been a pleasure working with Deborah!"

"Deborah was very patient with me, and provided me viable options at a reasonable price."

"Your needs are heard and taken care of. Personal relationships With clients have been hard to come by with most professionals these days . Steve cannon and team are spot on."

"John Roberts was fantastic! I recently switched from Progressive, and he made the whole process so easy. He went over everything in detail, explained everything clearly, and was very pleasant to talk to. Plus, he helped me lower my insurance rates! Highly recommend working with him."

"I have done business with Steve Cannon and State Farm for over 30 years. I have used him for all of my insurance needs, for both personal and business."

"Steve has been my agent for 18 years. Top notch. I included water line coverage during our annual review last year. Thanks Deborah!! Water line failed - saved me $5500."

"I am extremely pleased with the service and insurance policies provided by State Farm. My experience was very pleasant and I am very happy with the results. Derrick Helm went over and above in providing me with exceptional service- he was professional, courteous and knowledgeable- would highly recommend him and State Farm!"

"Just switched home and auto over to State Farm with the help of John Robert Sess. Not only did Mr. Sess save me a lot in the wallet, but he also walked me through the process and made sure I understood the whole time. He truly cares and it's hard to find that nowadays."

"We recently switched our auto and home insurance to State Farm, and working with John Robert Sess made the whole process so easy! He was incredibly kind, helpful, and knowledgeable (plus, he saved us so much money!) He made combining our policies for marriage simple and stress-free. Highly recommend him to anyone looking for great service and even better savings!"

"Great service for obtaining a new life insurance policy, and I trust them with all my insurance needs. Call and ask for Debby Meier, she was great to work with throughout the process."

"Great agency to work with. Debbie is fantastic, very quick to respond and answered all the questions I had. Would recommend to check out when you are in the market for insurance."

"This team does an excellent job of simplifying the different aspects of your policy so you know exactly what you’re paying for. They make your needs the priority and are always happy to walk you through all available options. Super responsive and professional every time! (Kailee has far exceeded my expectations on numerous occasions.)"

"It truly breaks my heart to even have to write this review. I’m extremely conflicted because I had a personal relationship with several people at this State Farm office and genuinely trusted them. However, what has happened needs to be said.

I purchased my home in January 2025. During the inspection, I was told that the cast iron pipe would eventually need to be replaced. My home was built in 1963—a detail clearly listed in the policy information State Farm had when writing my coverage. I was offered a rider for $10,000, and trusting my agent, I accepted it. The only thing that was communicated to me was that I would be covered for $10,000.

In September, my pipe failed and I needed to use that rider. When I checked the State Farm app, it simply listed “Coverage: $10,000.” However, when I called to file the claim, I was informed I would only receive $2,500 because the pipe was over 50 years old. This was never communicated to me, despite the fact that State Farm knew the exact age of my home when the policy was issued. The total cost of repairs was just under $11,000, leaving me with a significant gap in coverage.

I’ve been trying to resolve this for over a month. The consistent message I’ve received is that there’s nothing they can do because the limitation is stated in the policy—and that I’m responsible for not reading it. While I agree I should have reviewed every detail, I was also told that State Farm agents “go over the highlights.” In this case, the most important highlight—whether coverage was $10,000 or $2,500—was never mentioned.

What hurts most is the lack of accountability. I was told they would “fight for me” and call me back promptly, yet a week passed without any communication. When I finally reached out, the response felt dismissive, as if no real effort had been made on my behalf. I was repeatedly interrupted during conversations and, at one point, spoken to in a way that felt deeply disrespectful. After years of trust and a personal connection, that was devastating.

This entire situation could have been avoided with proper communication and transparency. Had I known the true limitations of the coverage, I would have negotiated differently when purchasing my home. I remained patient throughout the process, but the lack of ownership and empathy left me feeling completely let down.

My advice: even if you have a personal friendship with your agent, don’t rely solely on trust. Read every word of your policy yourself. Because when something goes wrong, you may find yourself not only underinsured—but disappointed by how little accountability and care are shown in the aftermath.

UPDATE: State Farm did reach out after this review was posted, I don’t believe they have read this review yet. In the end I am still not covered for the full $10k which is a financial burden to myself and my family. That being said I want to be honest about this situation and provide an update that State Farm did reach out and I appreciate their words of empathy."